Steps
- Open the console address from your administrator.
- Enter your Email address and Password. Click Sign in.
- If your team shows a sign-in notice, select I have read and accept this notice. Sign in stays disabled until you do.
- If the system asks Confirm it is you, pick a method:
- Authenticator app: enter the 6-digit code.
- Recovery code: enter one code. Each code works once.
- Security key: click Use security key.
- Use Other ways to confirm to change method. Use Back to return to the first step.
Your install can also show Sign in with a provider, Sign in with directory account, or Sign in with smart card.
Result
The system opens the page you asked for. If a password change is required, it opens the password page first. If two-step enrolment is required, it opens the account security page.
Rules and limits
- The second-step challenge expires after 5 minutes.
- Too many attempts block sign-in for a short time. The system shows "Try again in N minutes".
- An idle session ends: "You were signed out because the session was not used for a while." A session also has a maximum length.
- Break-glass accounts keep password sign-in when local sign-in is turned off.
If something goes wrong
| Message | Action |
|---|---|
| Email or password is incorrect. | Check both. Ask an administrator to reset your password. |
| That code did not work. Check the time on your device and try again. | Correct the clock on your device. Enter a new code. |
| That recovery code did not work. | Check the code. Each code works only once. |
| The security key was not accepted. | Try again or use another method. |
| The directory cannot be reached right now. | Try again later or ask your administrator. |
| Two-step verification not set up | The enrolment period ended. An administrator must reset it. |
| Single sign-on did not complete | Start again. If it repeats, tell your administrator. |