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DocsHovera MaintenanceIssues and work ordersWork on a phone

Work on a phone

The phone page is a large, simple view of one work order for technicians.

Before you start

You need maintenance.workorders.execute and the order must be assigned to you, or unassigned. The order must be active. If not, the page says "This work order is not yours to work".

Steps

  1. On the work order page click Work on phone. Click Full details to go back.
  2. If a permit is needed, read the permit panel first. Start stays disabled until the permit is active and you are signed on.
  3. Tap Start work (or Resume work).
  4. Use the timer and the checklist.
  5. While the order is in progress you can add photos, enter Hours, and tap Put on hold with a reason: Waiting for parts, Waiting for access, or Other.
  6. Tap Complete the work and fill in the completion form as in The work order page.

Rules and limits

  • The phone page has no close, sub-status, cancel, defer, or skip. "Planning and closing stay on the full page."
  • A completed, closed, or cancelled order shows its state and no actions.
  • After completion, if the equipment is not in service, a prompt offers Return to service.