Before you start
| What you want | You need |
|---|---|
| See every issue at the place | maintenance.read, or maintenance.workorders.manage, or maintenance.workorders.execute |
| See your own reports only | maintenance.request |
| Create or add to a work order, mark a duplicate, or close | maintenance.workorders.manage |
| Acknowledge or certify | maintenance.workorders.manage or maintenance.workorders.execute |
The issues list
- Open Work, then Issues.
- Read the summary line, for example "3 issues need action · 1 with equipment stopped."
- Choose a tab: Needs action (the default), All, or By equipment. Reporters see only their own reports under All.
- Narrow the list:
- Search issues: type a number or title.
- Place: shown when you work at more than one place.
- Severity and Source chips. Click a chip again to clear it. Sources are Request, Inspection, Driver, Fault code, Sensor alert, Recall, Quality check, and Rule.
- Clear filters resets all of them.
- Click Show more to load the next 100.
Each row shows the number, chips, title, equipment, place, reporter, time, linked work orders, and photo count. A coloured bar shows severity while the issue is open or in work.
Start one work order from several issues
- Tick the open issues. They must all be on one piece of equipment.
- In the bar at the bottom click Create work order ("Create job card" on defence).
- Check the Title (up to 200 characters) and the Priority. The priority is suggested from the worst severity, raised one step when the equipment is stopped.
- Click Create work order.
The system creates a corrective work order and opens it.
The issue page
The header shows the title, who reported it, and when. Use Watch to follow it. The panels are:
- What was reported: description, place, equipment, "Is it still running?", the inspection it was found in, duplicates, the closing reason, linked work orders, and photos.
- Actions: see below.
- Timeline: every event, with time and person.
- Comments.
Actions
| Button | Who | What you do |
|---|---|---|
| Create work order | Planner | Enter Title and Priority. The issue must be open and on equipment. |
| Add to work order | Planner | Pick an open, in-progress, or on-hold order on the same equipment. If none exists the page says "No open work orders on this equipment. Create a new one instead." |
| Acknowledge | Planner or technician | Enter a comment (up to 1000 characters, required). It tells the reporter the issue was seen. |
| Mark as duplicate | Planner | Choose the issue it duplicates, on the same equipment or place. Add a note (up to 500) if you wish. |
| Close, won't fix | Planner | Give a reason (up to 500, required). It stays on the timeline. |
Certify a repair
When the work is complete, the panel Needs certification asks the repairer to sign.
- Choose the Outcome: Corrected or No correction needed.
- Draw the signature in Mechanic's signature (Repairer's signature on defence). It is required.
- Add a Note (optional), up to 500 characters.
- Click Certify repair. The button stays disabled until the signature is drawn.
Issues from drivers and inspections stay in work until someone certifies them. People who cannot certify see a warning that the repairer signs it off. After certifying, the page shows the outcome, who signed, when, and the signature.
When the last blocking issue on equipment ends, an alert offers Return to service.
States
Severity: Info, Minor, Major, Critical. Status: Open, In work, Resolved, Closed (won't fix or duplicate). A critical issue that blocks operation sets the equipment out of service.
If something goes wrong
| Message | Action |
|---|---|
| No issues match | Change or clear the filters. |
| Could not create the work order. | Check that the issue is open and has equipment, then try again. |
| Could not add the issue to the work order. | Reload and pick the order again. |
| Could not close the issue. | Reload and try again. |
| Could not certify the repair. | Check the signature and try again. |