DocsGet started
Documentation

Issues and work orders

A problem is reported as an issue. Issues start work orders. Technicians carry out the work and managers close it.

PagePurpose
Report a problemAnyone reports a fault, from a label or the menu.
IssuesReview, group into work, certify, and close issues.
Work orders: list and createFind work and plan a new work order.
The work order pageCarry out, hold, complete, close, and cancel work.
Work on a phoneThe technician's phone page.

Shift hand-over shows what is open, waiting, and running, with notes for the next shift. It needs maintenance.workorders.manage or maintenance.workorders.execute.

Words on a defence install

A defence install says Job card for work order, Fault for issue, Report a fault for report a problem, Serviceable and Unserviceable for in service and out of service, and Mark serviceable for return to service. This guide uses the commercial words.